Customer Sales And Service Senior Representativesalary
How much does a Customer Sales and Service Senior Representative make in the United States? The average Customer Sales and Service Senior Representative salary in the United States is $45,760 as of September 26, 2022, but the range typically falls between $42,210 and $53,580. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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What Is Expected Of Customer Service Staff
Typically, customer service representatives will be expected to commit the following
- Full time hours with occasional overtime when needed, although part time is often available
- Weekend working some customer service departments are notably busier at weekends e.g. in retail stores
- Shift working Call centres and other customer service jobs may require shift work if the business offers customer care outside of standard business hours
- Location Customer services can be based in offices, call centres, retail premises. Occasionally, call centre work can be done remotely from home.
Customer Service Job Description Conclusion
Customer service is an essential element of every organisation that provides a product or service to the public.
It requires a varied skill set, and although many of the roles would be considered entry-level, it often provides staff with a sound stepping stone into more senior roles within a company.
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Senior Customer Service Representative Duties And Responsibilities
Providing quality customer service and mentoring new employees involves many tasks. We researched many senior customer service representative job descriptions to come up with the following list of common duties and responsibilities:
Maintain Product Expertise In order to answer customer complaints and questions, senior customer service representatives must be experts in the products offered by their employer. This requires one to take the initiative to master every feature and benefit of each product.
Answer Customer Questions through Phone and Email In addition to their regular duties of answering customers basic questions, senior customer service representatives are responsible for handling complaints that are too complex to be handled by junior staff.
Enter Data to Process Sales and Upsell When Appropriate Some senior customer service representatives work with their employer’s salespeople to complete sales that they make while in the field. A lot of direct sales companies are structured this way. In this setting, they may be required to upsell add-on products.
Assist Management in Training and Developing Customer Service Representatives Since senior customer service representatives have years of experience and are being groomed for a management position, they are responsible for enforcing their employer’s training and development program. They may also be assigned a junior employee to mentor.
How To Increase Your Senior Customer Service Representative Salary
Now that you have a better idea of what you could expect to earn as a senior customer service representative, lets look at ways to boost your salary.
1. Strengthen your skills
Pursuing and improving in-demand skills could make you more competitive for promotions and higher-paying positions. These skills include:
- Conflict Resolution: Understand how to diffuse customer complaints and resolve disputes
- Empathy: Be able to see things from the customers perspective and understand their needs
- Patience: Remain calm and professional when dealing with difficult customers
- Product Knowledge: Understand the features and benefits of the companys products or services
- Communication: Be able to clearly and effectively communicate with customers, both verbally and in writing
2. Maintain a consistent performance
In customer service, its important to maintain a consistent level of performance. If you can show that youre consistently going above and beyond for your customers, your boss is more likely to take notice and give you a raise.
3. Grow your network
As a customer service representative, you likely already have strong communication skills. Use those skills to your advantage by growing your professional network. Attend industry events, connect with other customer service reps on LinkedIn, and make an effort to get to know the people you talk to on the phone. The better your relationships, the better your chances of getting a raise.
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Job Description For Customer Service Representative I
Customer Service Representative I responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Being a Customer Service Representative I analyzes a customer’s service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative I typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. … View full job description
Customer Service/retention Representative Seniorsalary
How much does a Customer Service/Retention Representative, Senior make in the United States? The average Customer Service/Retention Representative, Senior salary in the United States is $44,460 as of September 26, 2022, but the range typically falls between $38,310 and $53,150. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Senior Customer Service Representative Resources
If you work in customer service and aspire to be a senior customer service representative, check out the list of resources below:
National Customer Service Association – The National Customer Service Association focuses on building the customer service skills of its members. It offers customer service training programs that are highly respected in the industry and in-person workshops through local chapters around the country.
International Customer Service Association – The International Customer Service Association offers its members several professional development resources. It has an online section that lists various training tools and publications, as well as help for senior customer service representatives looking for a new job.
Help Scout – Help Scout, a customer service software company, has an excellent blog it updates regularly with articles and videos written to help its audience develop customer service skills.
Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills – This book provides excellent strategies for building the mental strength necessary to deal with customer complaints on a constant basis. It’s a great read for senior customer service representatives who want to build career skills.
Customer Service Representatives: Last-Minute Interview Preparation Questions – This book is the perfect resource for senior customer service representatives who need to prepare for a job interview.
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What Does A Customer Service Representative Do
Within their job description, someone working in customer services usually has common duties, regardless of the industry they work in. These include
- Communicating with customers Responding to enquiries, and handling customer queries via telephone, email, social media, or face-to-face
- Resolving complaints Handling customer complaints to resolve issues in a way which keeps customers happy, but also keeps the interest of the business in mind
- Maintaining product or service knowledge Building and maintaining sound knowledge of the products and services offered, in order to relay details to customers
- Making recommendations Identifying customer needs through engaging with them, and recommending products and services based on those needs
- Processing transactions Handling sales via cash and credit card over the phone or face-to-face via a POS system, and processing refunds
- Updating company systems Using company processes and systems to log complaints, update product details etc.
- Boosting sales Those in retail customer service jobs may sometimes be expected to cross-sell and up-sell to customers to increase average transaction value
- Ensuring customer satisfaction Provide a professional service to customers which also protects the businesss interests and brand persona
Customer Service Representative Isalary
How much does a Customer Service Representative I make in the United States? The average Customer Service Representative I salary in the United States is $35,565 as of September 26, 2022, but the range typically falls between $31,713 and $39,862. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Frequently Asked Questions About A Senior Customer Service Representative Salaries
The national average salary for a Senior Customer Service Representative is 6,00,000 per year in India. Filter by location to see a Senior Customer Service Representative salaries in your area. Salaries estimates are based on 1022 salaries submitted anonymously to Glassdoor by a Senior Customer Service Representative employees.
Senior Customer Service Representative Pay Faq
The national average salary for a Senior Customer Service Representative is $40,725 per year in United States. Filter by location to see a Senior Customer Service Representative salaries in your area. Salaries estimates are based on 3152 salaries submitted anonymously to Glassdoor by a Senior Customer Service Representative employees.
The highest salary for a Senior Customer Service Representative in United States is $54,812 per year.
The lowest salary for a Senior Customer Service Representative in United States is $30,258 per year.
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What Influences A Salary
The salary of a Senior Customer Service Representative is determined by a number of factors, including education, experience, and job location. In this article, we will take a closer look at how these factors impact salary.
Years of experience
Salary increases are generally tied to your experience level. In general, the more years you spend working as a senior customer service representative, the more you can expect to earn. Heres how experience can impact your senior customer service representative salary, according to the Bureau of Labor Statistics and the National Compensation Survey.
|Level of experience
What Do Senior Customer Service Representative S Do
Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email they may also chat with customers if a company has the technologyRead more
- Assists the Customer Service Representative with difficult cases.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- May assist management in ensuring performance goals are met.
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
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Who Employs Customer Services Staff
Any business with a customer facing element will need to employ customer service staff, which means there is a huge range of companies who hire them.
Organisations which employ large numbers of customer service representatives are typically large businesses, often having a nationwide or global presence.
Customer services representatives are needed in both the public and the private sector, but they mainly appear in the private sector.
Typical customer service employers include:
- Retail e.g. supermarkets, eCommerce stores and clothing shops
- Healthcare providers
- Financial institutions e.g. banks and insurers
- Hospitality e.g. hotels and leisure centres
- Utilities providers e.g. gas, electric and water
- Local government
- Media providers e.g. cable television
Glassdoor Economist Pay Overview
Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications.
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